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    Are your products authentic?
    Yes! We are authorised resellers for both TREZOR and LEDGER. All products are 100% genuine and brand new.

    What are the payment options?
    All prices are in Australian dollars. We accept Paypal and all major debit/credit cards including VISA and MasterCard. 

    Can I pay with BTC?
    Yes. We accept Bitcoin and Litecoin.

    Is Checkout Secure?
    The Coin Store provides secure shopping with SSL encryption:
    All of your personal data will be securely transferred with SSL encryption, so that it cannot be seen by a third party. The Coin Store's checkout provides secure and reliable payment processing.

    How much is shipping?
    We charge a flat rate of $9 for express postage with Australia Post. Express Post shipping is free for orders $200 and over. For greater security you can select the shipping rate of $11.95 to secure your delivery with signature or $2.95 for those with free shipping.

    What are the shipping times?
    Your order will be shipped as soon as possible. If you order before 3pm EST we will ship that afternoon, otherwise it will be sent the following business day. If you live in a major city you should receive your order the day after shipping. You will receive a tracking number as soon as we have sent your order.  We recommend choosing the option for signature on delivery (an extra $2.95) for extra security on your order.

    Do you offer refunds or returns?
    We cannot refund an order once it has been sent. However if your product has been damaged during postage, or malfunctions, please email us at contact@thecoinstore.com.au 

    Should you make an order but change your mind and wish to cancel, please email and we will issue a refund if it is still waiting to be shipped.